The Epicor ERP 10.2.400 update is the first of two major upgrades planned for 2019. Epicor’s cloud ERP solution update cadence is a commitment to helping businesses grow through innovation at a manageable pace in-line with manufacturing industry trends. Major releases like this bring benefits of cloud deployment to customers in the form of improved usability, enhanced performance and profitability, and strategic value within a single upgrade. Because of the size and breadth of the Epicor ERP 10.2.400 update, 4 weeks have been allotted to test and explore these updates before upgrading customers’ production system. Now is the time to be testing end-to-end, as the update will be released in full to cloud users on May 16, 2019. The Epicor ERP 10.2.400 update for on-premise users will follow later this month. If you’re trying to choose the best cloud ERP solution for your manufacturing business, consider evaluating Epicor Cloud ERP today.

Epicor ERP 10.2.400 Update And Product Roadmap

Among the changes coming with the 10.2.400 update, users can expect to enjoy full use of and coming functionality that includes:

Experiences

Industry

  • Enhanced Project Management
  • Epicor Mobile Warehouse
  • Supplier Portal
  • MES Expansion
  • Epicor IoT

Analytics

  • Epicor Data Analytics Expansion
  • Epicor Data Discovery Expansion

Future (2019-2020)

  • UX Uplift (ongoing) Mobile Apps
  • ISV Partner Ecosystem
  • Compliance Engine
  • Enhanced BI/Analytics
  • Connected Enterprise

Experiences

Epicor Virtual Agent (EVA)

Marketed as ERP Intelligence personified, Epicor Virtual Agent (EVA) utilizes Artificial Intelligence to deliver real-time insights and suggestions based on your Epicor system data. As a new feature, a purchase may be required depending on your current contract with Epicor.

  • Conversational digital agent
  • Azure-enabled, including Natural Language Processing (NLP)
  • Available for iOS and Android in May 2019

Order Entry Automation

The new functionality enables your organization to capture sales orders and reduce manual order entry and errors through the use of automation. As a new solution, a purchase may be required depending on your current contract with Epicor.

  • Captures customer purchase order data from inbound emails, scanned documents
  • Validates orders, then flows into Sales Order Entry
  • Leverages DocStar and Intelligent Data Capture with Epicor ERP
  • A solution aptly suited for repetitive actions and orders

Job Scheduling Board

Leverage enhanced usability with a modern, Gantt-based view of your scheduling board.

  • Faster and easier to use
  • New look and feel of one of the most frequently viewed screens
  • Leverages Kinetic System to provide modern customer experience

Industry

Enhanced Project Management

Provide key stakeholders with timely financial information to ensure profitability. As a new solution, a purchase may be required depending on your current contract with Epicor.

  • Revenue recognition by WBS Phase
  • Improved visibility into project stage completion percentage
  • Delivers real-time project analysis through EDA.

Epicor Advanced Projects adds significantly more functionality with:

  • Extended Epicor ERP 10 standard Project Module
    • Three new modules:
      • Advanced Project Management
      • Advanced Contract Order Management
      • Advanced Sub-contract Management
  • Available late 2019 in collaboration with Epicor partner Precise

Epicor Mobile Warehouse

Leverage this next-generation mobile handheld for warehouse and distribution. As a new solution, a purchase may be required depending on your current contract with Epicor.

  • Provides workflow optimization for fast and accurate scanning
  • Part and bin level validation and complex sorting and filtering options
  • Reduces time to process transactions, increases accuracy, and reduces errors
  • Available on Android, fully integrated to Epicor ERP

Supplier Portal

Manage supplier relationships, enter purchase transactions, and process RFQs. As a new solution, a purchase may be required depending on your current contract with Epicor.

  • Built on Commerce Connect
  • REST-based communication between Supplier Portal And Epicor ERP for flexibility, security, and performance
  • E10 Credit Card module is no longer required to process fully paid credit card orders

MES Expansion

Utilize a modern refresh to improve the usability of popular MES screens.

  • Provides users with a functional and visual approach that transforms how to shop users interact with the system
  • Simplified workflow and modern look and feel with anywhere access
  • Common interface with Mattec Advanced MES Human-Machine Interface (HMI)

Epicor IoT

Leverage IoT connectivity to acquire and analyze device data from across your organization. As a new solution, a purchase may be required depending on your current contract with Epicor. The workflow is simple and follows this simple logic:

IoT-enabled sensors send their readings to the IoT Hub > Epicor ERP reads events from the IoT Hub > Epicor creates a new maintenance order suggestion > Maintenance department approves suggestion and scheduled maintenance.

  • Epicor IoT is integrated with the Microsoft Azure IoT Hub
  • Monitor and visualize data from sensors including
    • Equipment
    • Assets
    • Inventory Locations
    • Environmental factors

Analytics

Data Analytics Expansion

This EDA expansion further provides insights into projects and production management. As a new solution, a purchase may be required depending on your current contract with Epicor.

  • New content packs for field service and preventive maintenance
  • Updated content packs for production and project management, materials management, and Mattec MES

Data Discovery Expansion

  • New sidebar display that allows users to work and see EDD views at the same time
  • “Open with” feature to open Epicor ERP forms and trackers in context
  • EDD Discovery Dashboard widget as a tab on Active Home Page
  • EDD IoT widget to alert decision-makers on what needs attention on the shop floor

New Reports

New Inventory and general ledger reports are available with the Epicor ERP 10.2.400 update.

Inventory

  • The New Stock movement report prints movements in and out per warehouse summarized for a given period
  • New Stock Aging Report prints the current stock on hand by part, UOM, age of stock, and value of the aged stock

GL

  • New Booking Voucher report and the Booking Voucher FC report print journal transactions for a selected year and period range. The reports display a separate page for each document or voucher

Enhanced Homepage

An enhanced homepage experience comes equipped with new widgets, layouts, and overall feel of interfaces of Epicor ERP screens.

  • New Widgets Available
    • Discovery Dashboards – A Data Discovery Dashboard is a collection of several views, that enables you to compare a variety of data simultaneously
    • Discovery IoT Widget – Use this widget to view the current status of the IoT (Internet of Things) Devices
    • Web Applications – Use this widget to host web applications, primarily kinetic-based applications, such as Manufacturing Execution System (MES) forms, scheduling boards, and others
  • Default Layout
    • You can pick a default layout that will be loaded for all users who do not have their layout
    • New Kinetic Style brings the new look to all your ERP screens
      • Kinetic features:
        • Quick Access Panel
          • Enables widgets on most of your master table and transaction screens
          • Enabled from the options menu perform
          • Can be used to keep key information handy
        • In-app icon
          • In-app messages have an icon on the homepage notifying you of unread messages

10.2.400 Update Webcast

You can watch the latest update webcast, here.

For more information on the Epicor ERP 10.2.400 Update, contact the ERP experts at Encompass Solutions using the Contact Us link below.

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm and Epicor Gold Partner that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


Interactive interfaces are the next stage in workforce agility, providing more visibility into data and processes while enabling faster reaction times. Epicor Virtual Agent (EVA) is Epicor Software Corp.’s answer to manufacturers’ desire to extract more value from their current assets and investments without incurring higher costs or sacrificing product quality. The Epicor Virtual Agent, aptly named EVA, is a cutting-edge digital assistant designed to help users work more intelligently.

Epicor Virtual Agent (EVA) At Work

With built-in artificial intelligence, EVA can simplify user interactions with the ERP system and automate manual tasks to speed up operations. Text and voice cognitive skills enable EVA to transform data into visual representations. The result is an intuitive experience that allows users to complete actions on native devices with ease. The technology is powered by Natural Language Processing (NLP), a human-computer interactive technology that users can leverage from mobile devices with requests and tasks that will be addressed by the Epicor Virtual Agent. Targeted information and data to enable faster, better decision-making is then delivered in real-time.

An image of the Epicor Virtual Assistant, EVA, being used on a mobile device

According to Scott Hays, Epicor senior vice president of product marketing, “When EVA responds within the Epicor solution, she does so with more visuals,” offering the example, “If I ask for a typical part, I’ll get back an image of the part with the key information I need to know right away. And, she’ll have a ‘next best action button.” Users can also request more information, including part price or quantity on hand, which will be provided by the Epicor Virtual Agent via the request and response interface.

Taking The Epicor Virtual Agent Beyond Conversation

While the request/response conversational experience may be what most users are familiar with when it comes to virtual agents, the Epicor Virtual Agent extends functionality into proactive suggestions based on best practices. The proactive decision-making process takes into account combinations of events, market statistics, and historical data. Designed to extend and support the workforce, EVA can provide insights teams can easily overlook to improve accuracy, and problem-spotting, and can even forecast or adjust production or distribution levels according to customer demand.

When conversation falls short, actional insights reinforce the agent’s effectiveness according to Hayes, who elaborated on what it means to be an effective virtual agent, stating “The second capability is taking action. If EVA has noticed something going on, she may say that based on what she’s seeing happening on the factory floor I should schedule maintenance on a machine.” The data described includes that from shop floor machines and IoT sensors. These devices, coupled with Epicor ERP, create a virtual nervous system that enables seamless and informed communications between EVA and users’ mobile devices.

The Epicor Virtual Agent In Action

By utilizing the EVA via an interface device, management can confirm or deny suggestions from the Epicor Virtual Agent with just a few clicks or taps. Production managers can schedule maintenance for a machine, shift production to other machines, and carry out an array of other actions with ease.

The Epicor Virtual Agent goes beyond traditional manufacturing scenarios, too. Other applications and industry-specific use cases include:

  • Distribution — EVA can provide outside sales and field service representatives with instant and easy access to information they need, such as product details, price, and availability information, as well as the ability to create a quote on their mobile devices while meeting with customers face-to-face.
  • Retail — EVA utilizes an AI-powered recommendation engine based on market basket analysis to suggest relevant cross-sell or up-sell recommendations in real time. This can take place in the aisle, in real-time, where purchase decisions are made.
  • Automotive Aftermarket — By using AI to evaluate huge datasets that include vehicle registrations and parts failure rates by region, EVA can communicate to auto parts distributors that specific parts are in high demand and stock levels of specific parts need to be replenished or increased to meet that projected demand.

Leveraging The Epicor Virtual Agent Alongside Epicor ERP

Developed using AI services from Microsoft Azure AI services are an integral part of EVA’s development. As such, the Epicor Virtual Agent can accompany any size and type of Epicor implementation, be it on-premise or in the cloud. By delivering the power of EVA to customers of every size, even small and medium-sized companies can leverage the innovative tech the biggest enterprises use to grow their businesses.

Hays emphasizes EVA’s machine learning component and how extended use will make the tool even more ubiquitous, “With EVA, you interact naturally with your ERP system. It’s as easy as just talking or typing to a colleague. This makes the breadth and depth of the industry-specific functionality and information available inside the system directly accessible to a larger audience, boosting productivity and efficiency, and giving the company an improved return on their ERP investment.”

EVA will be available as part of the latest releases of Epicor ERP and Prophet 21, which are planned for general availability in May 2019.

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm and Epicor Gold Partner that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


Change within an organization is never easy. However, when the competition is forcing you to increase efficiency around lead times and manufacturing process improvement, ERP may be the secret weapon that can get your business on the right track to innovation. In an industry where agility is rarely a recognized quality, ERP solutions can bridge the gap between traditional manufacturing processes and modern technology. Here are 5 ways to improve manufacturing processes with ERP.

1. Connect Your Organization At Every Level With A Single Source of Truth

An ERP solution is not just about manufacturing execution systems and financial reporting. It delivers all the data you need to run your business from the shop floor to the top floor. This includes your essential accounting practices and manufacturing operations and expands into demand planning, MRP, corporate performance analysis, human capital management, e-commerce, CRM, and so much more. ERP systems are purpose-built to link your machine, device, team, supplier, and customer data in one location. As an accessible repository for all your business data, ERP systems provide a digital gateway to your records and the essential visibility into the supply chain you need for control, traceability, and reliability. By breaking down the silos that keep your business’ departments separated and utilizing a single system of record, you can improve your corporate and operational agility to make real-time decisions and facilitate each new stage of growth when it matters most.

2. Leverage Superior Visibility In Real-Time, Across The Globe

When customers expect manufacturers to turn on a dime and manufacturers need to know what’s happening on all fronts, not just in-house, but with suppliers and partners, too, there is no substitute for the superior visibility derived from a powerful ERP solution. Every aspect of a manufacturing operation can benefit from the utility an ERP system provides. Among the most valuable benefits is real-time visibility which allows a business to manage all its moving parts at once, with accurate and up-to-date data. This visibility also lends timely and accurate communication between internal teams, external suppliers, and partners. The result is on-time delivery, accuracy, quality, and reliability in the eyes of the customer.

3. A Culture Of Best Practices Will Improve Manufacturing Processes

Just because the old way of doing things has worked up to this point in time, doesn’t mean it will continue down the road. Bringing your operation’s processes in line with a modern sensibility and making an effort to utilize all the proven tools and tactics available can improve manufacturing processes and bring performance from patchy to prosperous. Established ERP vendors have incorporated the best practices of their targeted industries into their software solutions. These best practices are collected through decades of working with manufacturers in a variety of verticals and those best practices are designed to eliminate waste and inefficiencies from quote to cash. By training staff to utilize the new tools in their hands the way they are most effective, rather than conforming to the old way of doing things, a culture of best practices will emerge and steer your business toward new growth.

4. ERP Gives Your Business Tools To Expand

As the world grows more interconnected, shipping and sourcing nationally and internationally become viable options. As a result, doing business in a single currency, presenting your brand’s story and products in a single language, and abiding by just one region’s regulation may leave your company in a position of exclusion. Not only this, but the capability of modern ERP systems enables your business to easily tackle the challenges of corporate and operational growth as you scale to include bigger teams, bigger facilities, and multiple sites, at home or abroad. With global supply chains reaching around the world many times over, sourcing quality and affordable materials from international suppliers and partners are far less daunting hurdles to overcome with the help of ERP. EDI goes further in helping automate traditionally manual processes using data sourced from your ERP system.

5. ERP Allows You To Be Proactive, Not Reactive

Modern ERP systems are all about data and connectivity. delivering that crucial data to those who need it most. This data will inform and improve manufacturing processes, allowing decision-makers to see just how teams, machines, and processes are working together. When advanced technologies like machine learning and AI come into play, you can identify patterns that will lead to breakdowns further down the road. This is most evident in maintenance cycles, where a breakdown lasting just hours can cost a company hundreds of thousands of dollars. Leveraging ERP analytics you can identify problematic events before they affect your bottom line. Drive time and utilization for your machines to new heights with ERP, while process and quality improvement are the results.

As the most indispensable tool for modern manufacturers, ERP is essential to improve manufacturing processes. Use these systems to drive your business’s digital transformation, gather data to make informed decisions in real-time, stay connected on a global scale, and see around the next big turn for your business.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


Medical device manufacturing has grown more and more complicated as products become more intricate and regulators become stricter about conformity to rigid standards. These two industry trends have driven Medical Device Manufacturing ERP systems to command an increasingly larger portion of the conversation on where the industry is headed.

an image of items that can be created through medical device manufacturing erp with encompass solutions consulting services

Medical Device Manufacturing ERP And Encompass Solutions 

As a result of the growing trend, Medical Device Manufacturing ERP implementations and integrations into existing business systems are in high demand. But that doesn’t mean all implementation specialists are created equal. Encompass Solutions delivers proven implementation and consulting experience to an array of medical device and bio-science clients. The longstanding partnership with ERP vendor Epicor has kept Encompass at the forefront of ERP and manufacturing industry developments.

What A Medical Device Manufacturing ERP Can Do For You

The platform allows all facets of the business to derive data from a single source. Epicor ERP allows users to control accounting, production, forecasting, performance metrics, product lifecycle management, 360-degree visibility, and much more. Encompass Solutions empowers clients with the training and support to utilize these powerful tools to their fullest extent in heavily regulated markets like medical devices, aerospace and defense, and aviation.

Whether a medical device manufacturer is regional, national, or international, the same essential tools can be leveraged to manage quality, meet demand, and facilitate the corporate and operational growth of their organization. Automating manual and non-value-added back-office tasks with an ERP system will provide talented staff to take on more value-added tasks, such as customer care, and sales, and ensure conformity to government and industry standards.

Encompass Solutions Is Your Medical Device Manufacturing ERP Partner

Encompass clients utilizing medical device manufacturing ERP systems work with our consultants regularly to automate manual tasks, improve processes and maintain their organization from the shop floor to the top floor with less effort and fewer costs.

Our position as subject matter experts ensures that clients not only have a partner that speaks their language but can value-add to their organization for the lifetime of their partnership. From implementation, to upgrade, and beyond, you bring the vision and bring the tools with business systems to fit the build.

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm and Epicor Gold Partner that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


What’s New in Epicor ERP 10.2.400? A lot is going on behind the scenes at Epicor and the latest release will feature many improvements. You’ll be able to take advantage of several new components of the system as well as improvements to existing modules and tools.

an image depicting a clourd software update for epicor erp 10.2.400

Epicor ERP 10.2.400 Key Features

While the Epicor ERP 10.2.400 update will feature an extensive list of fixes, features, and tools, here is a list of the biggest items being introduced:

  • Introduction of Epicor Voice Agent
  • New functionality to enhance the customer experience including automated order entry and omnichannel learning
  • Refresh and redesign mobile time and expense, job scheduling boards, and MES screens
  • Deeper project management capabilities and real-time project analysis through Epicor Data Analytics
  • New common shop floor interface to Mattec Advanced MES via HMI
  • Introduction of Supplier Portal, which enables customers to better collaborate with suppliers
  • Introduction of Epicor IoT, a module of Epicor ERP integrated with the Microsoft Azure IoT Hub that can monitor and visualize data from sensors and other Epicor products

You can expect more news about the Epicor ERP 10.2.400 later this month and in early May. Contact Encompass Solutions below for more information.

The last Epicor ERP update to be released was Epicor ERP 10.2.300. It is life and generally available to users. Epicor Software Corporation officially announced the release of its latest version of Epicor ERP (10.2.300) in October of 2018. Click the link to read more about the Epicor ERP 10.2.300 software update.

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm, NetSuite Solution Provider, Suite Success Partner, and Epicor Gold Partner that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


When it comes to an ERP implementation or ERP upgrade, there are a significant number of factors to consider. Not only will you have to employ essential and proven ERP selection strategies, but getting the job done in a reasonable amount of time can be just as important. For some, it’s more important. Here are just a few ways a rapid implementation can be leveraged for a faster, smoother implementation process.

A customer recently went live in January, about four months after signing their purchase agreement with the ERP Vendor. Encompass had engaged with them in October, days after they completed their initial install. Several factors helped ease the process, and you might want to consider them as you evaluate the potential benefits of rapid implementations.

1) Timing

Trying to time the project to coincide with your slow season will minimize downtime and maximize the utilization of staff during what may be your least productive time. In the case of this example company, January to March is a dead time for one of their companies and about half the volume for their second company. As a result, the choice was made to focus on a minimal go-live event in January. This allowed for extra time in February to wrap up loose threads and address potentially unforeseen issues.

an image of an hourglass, signifying that when time is short an erp rapid implementation may be the best solution.

2) Experience = Wisdom

The company’s core team was comprised of three members that had firsthand experience in other ERP implementations. That perspective made for significantly better decisions and focused efforts to be made throughout the project. It can be difficult imparting a similar perspective to inexperienced customers who do not want or cannot afford to hire a consulting team for their rapid implementation, but it definitely helps when they have it.

3) Embrace The Phase

If the core requirement for your go-live strategy is to sell, ship, invoice customers, buy, and pay suppliers on day 1, a phased, or layered, approach can work exceptionally well. For all the other “wants” out of your ERP system, logging, planning, and working on those components as soon as possible after go-live will deliver the results you are after. With this approach, you can be working on other functionality you need within days of your go-live event.

In the case of our example company, the phased approach can be applied to things like engineering. By making sure they had their top-selling parts and parts on order fully engineered, everything else was pushed out with the understanding they would work through the list over time. In this case, data conversion from their old system wasn’t very clean, and most of their engineering data were bad, to begin with. Trying to have perfection on day 1 would have pushed the project out three months. Instead, they do not lose any operational function while they work within their ERP system to migrate and clean up their company data moving forward.

4) Vanilla Is A Good Choice

While a perfect implementation would be created around a business’ processes and workflows, this can cost a lot of time and money. For our example company, they didn’t have time to customize. Knowing that processes would have to change as a result, they accepted Epicor’s standard workflows and trained them. Rather than bending the system to accommodate their process, they adapted some processes. Staff understood the legacy system was being replaced and that change was inevitable. It was a very realistic approach that delivered ideal results for an imperfect scenario.

a picture of vanilla ice cream,

Interested In An ERP Rapid Implementation?

If you are considering an ERP solution, think a rapid implementation is the best fit for your business, or would like to speak with an Encompass consultant about the topic, don’t hesitate to contact us using the link below. We look forward to connecting you with a business solution that fits your build.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes. Whether undertaking full-scale implementation, integration, or renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


Fraud has been a thorn in the side of B2B business transactions as long as those transactions have existed. With more advanced technology at their disposal, illegitimate parties’ payment fraud attempts become more elaborate. According to the Association of Finance Professionals, last year saw the highest percentage of businesses impacted by payment fraud in the last decade. Here are a few of the payment control best practices your business can put into action today to combat fraud.

an infographic illustrating the prevalence of payments fraud experience by businesses with insufficient payment controls best practices.

Photo: Association for Finance Professionals

IT And Security Professionals On Payment Control Best Practices  

The rising instance of payment fraud has It and security staff concerned. As many as 85% of security professionals surveyed responded that their companies lacked the necessary security and infrastructure to combat payments fraud.

The biggest windows of opportunity for fraud reside in the Accounts Payable (AP) department of a business. Errors made during the process of manual data entry and inefficient email communication concerning dozens of invoices at any given time are just two examples of significant vulnerability. However, a majority of fraud cases result from the most insecure payment method accepted by businesses — paper checks.

Why You Need To Implement Payment Control Best Practices

While most businesses are aware of fraud and do implement some steps to mitigate its effects, few are willing or capable of giving the subject the undivided attention it requires.

Common activities businesses use to combat fraud include:

  • Reconciling validity against invoices, department heads, and their vendors
  • manual comparison of invoices to purchase orders
  • compiling checks over time to have the CFO sign off at a later date

These activities may be sufficient to insulate Accounts Payable, in theory. However, with an increase in volume as a company grows, these methods fall short of providing the security AP needs. If Outlook is where your invoice approval process resides, chances are a few of those invoices are getting lost in the shuffle. Bottlenecks emerge when it comes time to audit or get approval through a CFO, who may have only a small window of availability.

Payment Control Best Practices To Mitigate Risk

Despite the growing prevalence of fraud in B2B transactions, here are some payment control best practices you can put into place today to insulate your company from the associated risks.

1. Ditch the paper in favor of electronic payment methods

Electronic transaction support can deliver a lot of benefits to businesses of any size. not only are they convenient, secure, and efficient, these types of payments add multiple layers of security through encryption. Virtual cards take things further with the inclusion of tokenization, a process by which data is assigned a series of symbols that retain essential information without compromising security.

an image of payment control best practices being used

Beyond security, electronic payment methods expedite the payment process significantly. These more opportunities reduce liabilities and increase working capital benefits that your business can leverage. the convenience of electronic payment methods can be felt on the other side of the transaction, as well. customers and vendors that can leverage an easy-to-use payment system in conjunction with your business will feel greater satisfaction from your B2B relationship. Increased partner satisfaction results in stronger relationships and can lead to more referrals for your business.

2. Remove Autonomy Over The Payments Process

Accounts payable are no exception to the rule when it comes to checks and balances. It is never a good idea to give a sole individual complete control of the flow of money in and out of company accounts. Breaking up the process to include several staff members ensures that no single person is responsible for the flow of capital. Designating one team member to set up payments and another to approve and release those payments ensures proper checks and balances during the process.

3. Automate Accounts Payable

Automation isn’t just a buzzword when it comes to your accounts payable department. with volumes of data to be received, recorded, and processed, there is plenty of room for error when the tasks are carried out manually.

Fortunately, modern tools and solutions that can be leveraged alongside your ERP system exist. The automation of these tasks increases security, efficiency, and the benefits your company can leverage as a result. putting manual data entry errors and headaches aside, how easy is it for your accounting department to keep up with rapidly changing rates, rules, and laws? automated software that integrates with ERP delivers that real-time visibility you need to remove mistakes from the equation.

An automated accounts payable process embeds payment controls — like the aforementioned segregation of duties — into the AP process and establishes them as simple and repeatable processes:

Segregation of duties: AP automation solutions designate separate roles in the accounts payable process by creating separate login credentials and separate dashboards. Not only does this make it incredibly challenging to forge approvals, but it also preserves receipt of all approvals in one central location for easy access at any time.

Two-factor authentication: adopting an AP automation solution that requires dual-factor authentication will decrease the probability of an account becoming compromised. the process dictates that a password and text message-delivered verification code must be entered before access to the system is granted.

Auto AP three-way match: For businesses working with purchase orders, AP automation can take the pain out of matching them to corresponding invoices by doing it automatically and flagging any that are mismatched within your ERP system. The “three-way” part of the three-way match refers to the three documents that will be compared:

  • The vendor’s invoice that was received will become part of an organization’s accounts payable when it is approved
  • The purchase order that was prepared by the organization
  • The receiving report that was prepared by the organization

With these controls in place, it’s much easier to protect and sustain your AP process, even as you continue adding vendors every month. The results are felt in:

  • Improved compliance and supplier relationships
  • Simplified vendor setup and management
  • Improved visibility, insight, and control of the entire accounts payable (AP) process
  • Ability to focus your AP team on higher-value work

When automation is factored into the equation, the benefits are felt even further with:

  • Reduced cost per invoice (CPI)
  • Instant storing, securing, and cataloging of electronic documents
  • Streamlined AP workflow processes
  • Dramatically reduced paper and storage expenses
  • Improved cash flow with fewer data entry errors and early pay discounts
  • The ability to work anywhere, anytime, on any device

We Can Help With AP Automation And Payment Control Best Practices

For more information on how to implement these best practices and automate AP for your business, get in contact with the experts at Encompass Solutions.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


2019 ERP Trends

2019 ERP trends and digital transformation strategies can take many shapes. However, an ERP solution may exist as the most powerful tool to empower businesses. These systems unify people, processes, and resources within a single environment, more importantly, one that provides a single source of truth (read data). With a modern ERP system in place, you can inject renewed vigor and capability into once disparate, siloed systems and departments within your organization. The ERP landscape is changing constantly alongside new and emerging technologies. Businesses are increasingly leveraging these technologies as they become more attainable than they have been in the past. New deployment methods also enable smaller organizations to do more with less. You can download a free PDF guide of the most essential ERP selection strategies, here.

Here are just some of the 2019 ERP trends we expect to see take shape over the next year.

More System Audits And Disaster Preparedness

Cybersecurity has long been brushed aside as a buzzword but, with ransomware and bad actors abound, it is a topic taking up more and more meeting time among IT professionals and C-suite executives. Maintaining systems is another topic that often gets put on the back burner, as businesses find a system that works for them and effectively ride it until the wheels fall off in many cases. however, failing to maintain modern infrastructure for critical systems is setting oneself up for disaster in the long run.

Last week I spoke with a newly-hired IT professional whose company manufactures products for the railway industry. Their company had been operating on an AS/400 system for more than 15 years. In all that time, it had been working without a hitch and the company could get by conducting business as usual without a second thought. Until they couldn’t. The system began freezing intermittently a few weeks ago. It eventually required a hard reset as many as three times a week, taking 2-3 hours to become operational in each instance. Eventually, it stopped responding altogether. It was then revealed that there were no backups of any kind and no disaster recovery plan in place. A mad dash to get something, anything done and resume operations ensued. However, the company was left in the dark with an in-house system on antiquated hardware with that left no quick recovery in sight.

an image of an IT professional wishin he had paid more attention to the 2019 erp trends and digital transformation topics sooner

Fortunately, the company was able to locate an AS/400 and data recovery specialist in Florida that had an intimate knowledge of their systems. They are now on the road to recovery. What’s important to note about this situation is that the subsequent events brought their systems to the forefront of just about every internal conversation. Moving forward, there will be a disaster recovery system in place and you had better believe they’ll be backing up their data religiously.

While anecdotal, the account highlights the need to be hyper-vigilant at a time when technology is moving faster than most businesses can. You should always be evaluating your systems and disaster preparedness plans, regardless of what technology you use. There will always be companies that won’t budge on setting aside the budget for regular audits of internal systems and disaster recovery plans. However, more companies are getting on board with the idea of ensuring they are safe from infrastructure failure from the inside out. Tech will earn more focused discussion not just in the server room, but in the boardroom, as well.

Cloud Deployment Of ERP On The Rise

The above anecdote leads into our next item on the list of 2019 ERP trends, whereby traditional deployment models of ERP systems fall by the wayside, and cloud deployment is elevated to top preference. This deployment method not only saves companies high upfront costs associated with traditional deployment models but also provides a significantly more capable data protection strategy to be adopted.

cloud erp as part of 2019 erp trends

ERP vendors that offer cloud deployment are already pushing for this method over on-premise and hosted options. These entities often have substantial budgets for the storage and security of client data that surpass anything small and medium-sized businesses can alone dedicate to maintaining their internal systems. While cloud deployments will certainly be on the rise, we expect traditional deployments will be offered and implemented less frequently if not entirely phased out, as a result.

More Failed Implementations

That headline is one you probably don’t want to read, but it’s a result that manifests all too often. As many as 2/3 of all ERP implementations fail. It’s a scary statistic. When businesses without the experience and teams they need try to implement an ERP system on their own, a menagerie of things can go wrong. With this push for digital transformation and the adoption of technology to stay relevant and competitive, we expect many small, medium, and even large enterprises will be lulled into a false sense of capability. On the other end of the spectrum, we anticipate many independent contractors and other tech professionals making moves to break into this competitive market of ERP integrations and consultations. The results will be many new operators faking it until they make or learn on the company dime

If you are considering an ERP implementation as part of your company’s digital transformation strategy, at the very least you should consult with the vendor directly about best practices. Additionally, there are value-added resellers (VARs), independent consultants, and project managers with decades of experience in the field who can ensure these projects are successful. Do your research and align your organization with a proven partner that can deliver effective strategies to make your implementation a success.

Accountability For Integrators

As ERP systems become more affordable and prevalent in small and medium business environments, we fully expect more failed implementations to result as more businesses adopt the technology without proper preparation. However, not enough can be said about the increased scrutiny that will be heaped on independent consultants and integrators. It’s understandable for a business to want to go it alone if they’re already paying the in-house staff carrying out the project. Bringing in external help can be costly. This is doubly so when the hired help doesn’t deliver on their contractual obligations.

increased accountability as part of 2019 erp trends

Unfortunately, there are a lot of less-seasoned professionals in the implementation space. With so many ways to conduct research, read unbiased reviews, and consult with former customers of integrators, businesses have plenty of resources at their disposal to find the right partners. They also have the right tools to let the world know when one hasn’t lived up to their promises in the past.

No More “Old Way” Of Doing Things

As with all new processes, integration needs to be approached with caution and a considerable amount of planning. Let’s say a business, not unlike the one mentioned earlier, decides to implement a new enterprise-wide system. Continuing to operate with the same processes that are decades old just doesn’t make sense. Businesses will have to adopt change not just at the technology level, but at structural and operational levels, as well.

new methods of achieving results as part of 2019 erp trends

With new technology, new ideologies need to emerge within an organization so that it may rise to operate on the same level as its innovative tools. Internal processes, organizational cultures, and business models will all need to be reevaluated. If change is deemed necessary, that change needs to be managed appropriately. This way, operations are not disrupted while these new approaches to how things get done take root.

Start On Your Path To Digital Transformation

If these 2019 ERP trends have piqued your interest in taking your organization to the next level of operation, we can help you get there with a few essential strategies to adopt in your ERP evaluation process.

About Encompass Solutions

Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, or renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


Mark your calendar for Epicor Insights 2019, taking place on April 15-18 at Mandalay Bay Resort in Las Vegas. More than 4,000 Epicor users are expected to attend for education, information, networking, and fun during the world’s largest Epicor customer conference. You can download the preliminary agenda, here.

Attending customers have their choice of focused educational tracks to explore that cover their desired products and solutions. Further networking opportunities between businesses and industries present themselves at these events.

This is a tremendous opportunity to learn more about your specific Epicor solution while networking with peers at the world’s largest Epicor customer-focused event. Make the most of this occasion to leverage valuable insight on how to grow your business, better utilize your talent and resource, as well as increase your bottom line.

Epicor Insights 2019 Highlights

Education Courses are offered the Sunday and Monday before the conference and consist of four-hour training sessions on focused topics. Valued at $495, these sessions can be reserved now for just $275.

One-On-One Sessions offer an exceptional opportunity to get one-on-one face time with Epicor executives and product experts in individual meetings.

Additional features and benefits you can expect to find at Epicor Insights 2019 include:

  • Technical Insight – Gain a better understanding of how to drive costs down, boost ORI, and resolve compliance issues
  • Practical Insight – participate in labs directly with the technical staff from Epicor as they demonstrate practical software solutions
  • Peer Insight – Develop your professional network with peers in attendance, exchange experiences, and challenges, as well as solutions
  • Expert Insight – Receive updates and news on what’s coming from Epicor directly from its executive staff and through scheduled meetings with Epicor experts on-site
  • Education ROI – Go deeper into understanding the business systems you utilize daily with extended education sessions

Customer Stories At Epicor Insights 2019

Have an Epicor success story or challenge you’d like to share with the Epicor community? Present at the event and earn a substantial discount on the price of admission. You’ll get invaluable exposure as a presenter and the opportunity to take the stage, representing your business as an industry leader.

The discounts for presenters are as follows:

  • 50% discount on regular registration for accepted single presenters
  • 20% discount on regular registration for accepted presenters on 2 or more panels
  • 10% discount o regular registration for accepted presenters on a single panel

If interested in presenting, submit your 500 words or less abstract for consideration. Topics include:

  • Best Practices
  • Case Studies
  • General Business
  • Technical
  • Tips and Tricks

Submit an abstract of how you have used Epicor to overcome business challenges and a member of the Insights team will contact you if you have been selected to speak.

 

Epicor Insights 2019 Hotel and Travel

The Mandalay Bay Resort is offering discounted group rates for attendees to Epicor Insights 2019. Discounted rates that can be utilized by attendees include:

Group rate: $179 (13.38% tax per night)

A Daily Resort fee of $20 plus applicable taxes will be added to each guest room rate

Discounted Group Rate cut-off: March 15, 2019

Check-in 3 pm

Check-out 11 am

Book your discounted hotel rate for Epicor Insights 2019

*Attention: Insights attendance is limited to current Epicor customers, authorized partners, and guests only.

Registration to the full conference will include all sessions meals and evening events, as well as access to the Solutions Pavillion. All Epicor Insights 2019 sessions and meals will take place at:

Mandalay Bay Resort & Casino, Las Vegas
877-632-7800
3950 S Las Vegas Blvd
Las Vegas, NV, 89

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm, NetSuite Solution Provider, and Epicor Platinum Partner that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.


It’s no secret that dealers face intense complexity. Juggling brands and customer expectations are a constant challenge on top of staying up-to-date on the latest e-commerce innovations. All of this results in fierce competition for manufacturers to craft the best experience for their dealers. This is where Epicor’s innovative Dealer Network Portal comes into play. Want to know more about this invaluable tool? Get in touch with our team of Epicor experts for more information on how you can leverage this integration on your Epicor system.

Portal Benefits

With the Epicor Dealer Network Portal, you can stand out and win business. This tool for sales and service personnel facilitates quick configuration, pricing, and quoting of orders. You can also manage service and warranty needs for all your products in one convenient place.

The solution integrates seamlessly into Epicor and offers huge benefits to manufacturers, including:

  • Streamlined Order Processing
  • Branded Experiences
  • Self-Service Portals
  • Service and Warranty Needs
  • Intuitive Dealer Experience
  • Stronger Dealer Relationships
  • Real-Time Data

Download The Factsheet

For more information on the Epicor Dealer Network Portal, contact us below.

About Encompass Solutions

Encompass Solutions, Inc. is an ERP consulting firm, NetSuite Solution Provider, and Epicor Platinum Partner that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.

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