Since the Spirit of Encompass Award was launched in December 2022, it has become a symbol of recognition for employees who consistently exceed expectations in their roles. This year, we proudly present the award to Jonathan Cleveland, our Advanced Support Analyst.
Established by our managing partners, the Spirit of Encompass Award allows peers to nominate their colleagues who truly embody our corporate ideals. It is a testament to those individuals who demonstrate integrity, innovation, and helpfulness in their pursuit of delivering exceptional customer service. By remaining peer-nominated and confidential, the votes shed light on efforts that may not always be apparent through traditional metrics such as accounting and timesheet totals.
Having dedicated three years of his expertise to Encompass Solutions, Jonathan has proven to be an invaluable member of our team. His peers admire his unwavering willingness to assist, regardless of the situation, with comments like, “Always willing to help, always kind and responsive. Highly skilled and dedicated.”
“Not only have I seen Jon go above and beyond with every client interaction, but he has also done the same for me as a colleague in every instance. I may not have been at Encompass long, but Encompass would be a much lesser place without him in every aspect.”
“Every time I have a challenge regarding a customer tech issue, he has been able to either solve it or point me in the right direction. He seems to learn and not forget. His patience is amazing and he never stops until he has a solution.”
“Jonathan embodies many traits that I believe are necessary to be successful (especially in our role as service providers), and importantly, someone people can depend on and will think of positively when they ‘get’ (not have) to work with him! Among many other characteristics, he’s friendly, prompt, courteous, takes ownership of issues, and is thorough and accurate in how he handles his work. That’s not to say others don’t have these and other great traits (they do, that’s what makes our team so wonderful), but Jonathan has done an exceptional job this past year!”
“Jonathan always steps in no matter where needed. He’s on the phone with a customer or leading an internal call with a consultant. He multi-tasks better than anyone I know and deserves the SoE award this year because what he does is not always part of his job description.”
“Jonathan goes above and beyond not only as an employee but also as a human being. He is constantly helping with various tasks and things that are nowhere near his job description and does so without complaint. He’s always friendly, gives just about everyone a reason to laugh, and is truly knowledgeable about what he does. Encompass would be a very different place without him, and getting to know him has been a joy!”
Upon receiving the Spirit of Encompass Award, Jonathan expressed his gratitude, saying, “Being honored with the Spirit of Encompass Award has been an incredibly humbling experience. The individual recognition holds deep meaning for me, and I am truly grateful. I am committed to giving my best to my peers, our clients, and Encompass as a whole.”
Well done, and many congratulations to Jonathan!
