Today’s field service organizations are faced with the challenge of transforming decades-old business processes into efficient, cost-effective, and customer-centric practices using the complete set of technological tools available today.
Service organizations’ inability to execute these critical business processes is what we refer to as the field force execution gap. To bridge the gap, businesses must automate these processes with field service management software. When done correctly, this transition to automated processes provides a rapid, significant, and sustainable return on investment to your company
Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, or renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.
Equipment manufacturers eager to capture more of the lifetime revenue stream generated by their machinery sales know that quality product support is one of the most important after-market success drivers. Product support also represents a major share of equipment dealer personnel investment and revenue.
Field service and product support executives need to look no further than the valuable data their machines are producing for the key to unlocking growth in the after-market. Indeed, access to troves of machine performance, diagnostic and maintenance data hold great promise for positively impacting customer service experiences through a more proactive, preventive approach to product support. But having the data is only the start. Sophisticated machine telematics technology and the data it produces often stand in stark contrast to the largely manual, paper-based means of delivering and tracking field service for many construction equipment manufacturers and dealers.
So what is standing in the way of forward-looking construction equipment firms seeking to translate machine data into field service automation? There are many commonplace problems we hear from manufacturers, each presenting unique challenges. Each of the following common problems we encounter also includes a practical planning consideration.
Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, or renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.
With Epicor Time and Expense Management Mobile Applications, you get full control and visibility to make better decisions. Sync back the data in real-time to Epicor ERP, as Mobile Time and Expense apps are an extension of your ERP system. Data flows seamlessly between the different modules like Financials, Project Management, and MES into the mobile applications. They also don’t need a separate license, as they are accessed through the Time and Expense Management module licenses.
Encompass Solutions is a business and software consulting firm specializing in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.
Join Encompass Solutions and Bezlio for an overview and demonstration of Bezlio, a low-code/no-code cloud solution that empowers teams and provides powerful mobility with Epicor ERP and Infor Visual ERP systems. The front-end architecture enables you to mobilize your workforce and sales force by accessing your secure, on-premises data sources in real-time, on any mobile device, from anywhere. The event takes place on August 7, 2019, at 2 pm EST. We hope to see you there!
Superior Mobility With Epicor ERP
Manufacturers and distributors all face a challenge: mobilizing enterprise data. Current ERPs either don’t have a mobile solution or lack the features and support companies need to derive value from it. Because of this, many companies continue to use spreadsheets or even paper processes to manage enterprise data — putting their customers and their businesses at risk.
Bezlio is the first and only solution to this industry-wide challenge.
What is Bezlio?
Bezlio is a mobile add-on to your existing ERP, helping to bridge the gap where it can’t be used on mobile devices. This allows employees to use ERP data beyond the four walls as well as on-site without the need for development or outsourcing.
Who is Bezlio for in your organization? The answer is simple, just about every employee in your organization can leverage the mobility Bezlio offers when accessing your secure data, including:
Field service workers
Field-based engineers
Field installation
Field maintenance techs
Sales representatives
Production shop floor workers
Isn’t it time you unchained your staff from their workstations and got more productivity out of your teams?
How Does It Work?
Bezlio sits on top of your existing ERP (legacy or current). Employees use their own mobile devices to manage customer data, inventory levels, job statuses, and more. Virtually anything can be viewed, accessed, updated, and reported on within Bezlio.
While cyber-security and data safety may or may not be a focus for your organization, Bezlio addresses this topic with a unique data transfer system to route information from your database to user devices. Only approved users can access data, and you can set granular permissions to control who sees what. All data features AES 256-level encryption.
Encompass Solutions, Inc. is an ERP consulting firm, NetSuite Solution Provider, and Epicor Gold Partner that offers professional services in business consulting, project management, and software implementation. Whether undertaking full-scale implementation, integration, and renovation of existing systems or addressing emerging challenges in corporate and operational growth, Encompass provides a specialized approach to every client’s needs. As experts in identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of the Industry.
With 6 facilities and over 300 manufacturing employees, the sheer cost of licensing and hardware, as well as the volume of transactions recorded on the shop floor, presented a challenge for Mickey Truck Bodies (Mickey), but Encompass had the perfect solution to enhance their Epicor system: Bezlio! The unique Bezlio interface offers a flexible enhancement to Epicor using “Bezls” that provide the ability to add key features without significant expense.In addition, they are able to use the Bezls from anywhere in their shop, even where WiFi may be spotty.
Mickey manufactures all-aluminum beverage bodies and beverage trailers, dry freight, and refrigerated van bodies, emergency vehicles and specially engineered equipment for customers throughout the U.S. and more than 50 other countries.The company operates a national network of full-service Reconditioning/Service Centers and a complete Parts Shop with genuine Mickey Parts as well as parts for most competitive makes and models.
Bezlio Interface: Real-Time Inventory Transfer App
To increase efficiency, Mickey desired an inventory transfer solution to enable users to issue multiple materials to a job from mobile devices. The user begins the process by entering their employee ID, and then inputs the job and optionally the assembly/operation.A list of buttons is presented per the material requirements.Inventory on hand is displayed, and the user can tap or scan the barcode of the warehouse/bin they wish to pull from, indicate the quantity, and move on to the next material. When all inventory selections are specified, the user clicks the ‘Issue Materials’ button, and all transactions are processed in real time.
Bezlio Interface: Production Labor Transactions On Mobile Devices
The design of the Bezlio interface provides the ability to track production transactions from mobile devices.Users can clock in, clock out, start/stop production activities, and start/stop indirect activities. The end activity screen for production activities allows for the input of completed quantities as well as scrap. When clocked into a production activity with attachments defined at the job level, such as an Assembly Guide, they are presented as buttons that can be tapped to display in a built-in PDF viewer.
Bezlio is a cost-effective solution for using mobile devices to efficiently capture and record shop floor data in real-time.Because Mickey has multiple facilities utilizing Epicor, there is a huge saving on MES user licenses and workstation hardware costs, estimating between $80,000 – $90,000.In addition, transactions from all locations are streamlined and controlled, making data entry and collection easier while simultaneously enforcing critical business rules.
Ready for your business to run with a killer toolset?
Encompass Solutions is a business and software consulting firm that specializes in ERP systems, EDI, and Managed Services support for Manufacturers and Distributors. Serving small and medium-sized businesses since 2001, Encompass modernizes operations and automates processes for hundreds of customers across the globe. Whether undertaking full-scale implementation, integration, and renovation of existing systems, Encompass provides a specialized approach to every client’s needs. By identifying customer requirements and addressing them with the right solutions, we ensure our clients are equipped to match the pace of Industry.
